Please read through the shipping terms and timelines below carefully. By purchasing from us, you are acknowledging and agreeing to the delivery terms and timeline.

HOW MUCH DOES SHIPPING COST?

Shipping is free for all orders, worldwide! If you want faster shipping, opt for the Express Shipping option available on some items. The cost for this option varies depending on the item and the shipping destination and will be shown at checkout.

DO YOU SHIP INTERNATIONALLY?

Absolutely! In fact, most of our orders are sent internationally. Items will be shipped from our warehouses in Asia or New Zealand.

HOW LONG DOES DELIVERY TAKE?

FREE Worldwide Shipping 

Allow from 14 – 30 workdays for FREE standard shipping, depending on your location. Please note this is an estimate, some orders will arrive early, some will take longer. Feel free to contact us for an estimate based on your location.

Please note that shipping times are inconsistent due to Covid related delays, due to less flights and staffing issues affecting freight companies.

DELIVERY NOTES:

The Delivery Time starts from the date of dispatch, not from the order placement date.

WHO PAYS FOR IMPORT DUTIES, TAXES & CUSTOMS EXPENSES?

In most cases sales taxes will not be payable at the border. As with most products ordered online these days, it is the customers responsibility to pay for any import duties, taxes, or customs expenses that your country may apply. Many countries for example, will only charge an import tax if the value of the product you’ve ordered is over a certain amount. Please check with your local authorities if you wish to know potential costs before ordering.

I ORDERED SEVERAL ITEMS BUT ONLY RECEIVED ONE!

Since we store our products in different warehouses, there will be times where you may receive separate packages for each product. Don’t worry, your parcel is on its way.

RETURNS & EXCHANGES

Faulty Items

• Faulty items must be returned by tracked post at your cost, within 14 days of receipt or collection. Please contact us if you wish to return or exchange an item and we will advise validity and confirm address details to send the item.

• If items are found to be faulty, we will refund your return cost and replace the item.

MONEY BACK GUARANTEE POLICY

All Folklor products come with a money back guarantee (MBG). If you’re not 100% satisfied with your product return it within 30 days of receipt, and we will refund the item in full.  The customer must pay for shipping costs to return the item.

In order to qualify for this MBG, the following conditions must be met:

• Items must be returned undamaged in 100% original condition, in the original packaging.
• You must contact us here first for authorisation that the return is valid.
• You must arrange and pay for shipping cost to return the item to us.
• We will honour refunds that are requested within 30 days from your delivery date (as per parcel tracking data).
• Proof of purchase is required and the offer is limited to a single application per household.